FAQs

Connected Health is a family–focused online health membership designed specifically for busy moms struggling with chronic health issues who feel unheard by the traditional medical system. Our program combines comprehensive lab testing, personalized guidance, and step–by–step action plans to address the root causes of your health concerns.

Here’s how it works: You’ll start with our “Connected Cleanse” — a six–week foundational plan to reset your gut health. Then you’ll complete baseline lab testing at your local Quest facility, measuring 104 critical biomarkers. Based on your lab results and our proprietary health assessment, you’ll receive a customized six–week action plan targeting your specific needs. Every six weeks, you’ll reassess and receive a fresh plan that evolves with your progress—all supported by our digital resources, AI coaching, and community forum.

Unlike one–size–fits–all online health programs or expensive functional medicine practices, Connected Health offers a unique combination of three essential elements:

1. Family–Focused Approach: We understand busy moms can’t follow complex health protocols that don’t account for family life. Every recommendation is designed to integrate with family routines.
2. Root–Cause Diagnostics + Action Steps: We don’t just provide data—we translate your lab results into clear, manageable action steps based on Dr. Hartman’s Triangle of Health™ framework.
3. Fraction of Traditional Costs: While typical functional medicine consultations can cost $500–$1,500 per visit, Connected Health provides ongoing support, lab testing, and personalized guidance at a significantly lower monthly membership rate.

What’s more, our program is backed by Dr. Hartman’s 25 years of clinical expertise and triple board certifications in Family, Functional, and Integrative Medicine—bringing clinical–level care into an accessible digital format.

Connected Health is designed as a scalable digital program that brings Dr. Hartman’s proven clinical approach to more families at an affordable price. While Dr. Hartman doesn’t provide one–on–one consultations as part of the standard membership, his expertise is embedded throughout the entire program:

• All assessments and protocols are developed directly by Dr. Hartman
• Our AI coach is trained on hundreds of hours of Dr. Hartman’s content
• Lab analysis algorithms reflect the same approach Dr. Hartman uses in his clinical practice
• Dr. Hartman regularly contributes new content to our resource library
• Premium memberships have access to monthly Q&A sessions to hear directly from Dr. Hartman

We’ve designed Connected Health specifically for busy moms who don’t have hours to spare. Most members spend:

• 20–30 minutes initially reviewing their personalized plan
• 10–15 minutes daily implementing recommendations
• 30–45 minutes weekly engaging with resources and planning

The program is modular by design—you can implement changes at your own pace within each six–week cycle. Our AI coach helps you break down actions into manageable daily steps, making the process feel doable rather than overwhelming.

Remember, this isn’t about adding more to your plate—it’s about optimizing what you’re already doing (eating, sleeping, managing stress) to support your health more effectively.

No, Connected Health is designed to complement, not replace, your relationship with your primary care physician or specialists. We provide an additional layer of support focused on root causes, personalized nutrition, and lifestyle optimization that many conventional medical practices simply don’t have the time or resources to address.

We encourage you to share your Connected Health lab results and recommendations with your healthcare providers. Many members find that our program enhances their conventional medical care by providing detailed health data and practical implementation strategies between doctor visits.

Yes, Connected Health membership is available to adults 18 years and older. While our primary focus is on adult health optimization, we provide substantial resources for improving family health that parents can use to support their children's wellbeing:

• Family-friendly meal plans and recipes
• Guidance on helping children develop healthy habits
• Resources for addressing common childhood health concerns
• Strategies for managing picky eating and food sensitivities

For children with specific health challenges, we recommend working with a pediatric specialist while using our family resources as complementary support.

Connected Health is ideal for:

• Busy moms with chronic health issues who feel unheard by the traditional medical system
• Individuals experiencing fatigue, digestive problems, hormonal imbalances, sleep disruption, or stress–related symptoms
• People who want a comprehensive, personalized approach to health rather than isolated symptom management
• Families looking to establish healthier patterns together
• Those who value convenience and digital support in their health journey

While our core program is designed with busy moms in mind, the framework is effective for anyone seeking a root–cause approach to sustainable health improvement.

Your Connected Health membership includes comprehensive lab testing at over 2,000 Quest Diagnostics locations nationwide. These locations are conveniently accessible, with testing centers within 10 miles of most homes in the United States. After signing up, you’ll receive simple instructions to schedule your appointment at the Quest location most convenient for you.

State Restrictions:

Currently, Members cannot order labs if they are located in Hawaii, Rhode Island, New Jersey, New York, or Puerto Rico.

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During your lab visit, a professional phlebotomist will collect blood samples and, if required, urine samples. The entire process typically takes 15–30 minutes. The phlebotomist will collect the samples needed to analyze all biomarkers in your comprehensive assessment. Our focus is on making the experience as comfortable and efficient as possible.

Yes, for the most accurate results:

• Fast for 8–12 hours before your appointment (water is encouraged)
• Stay well–hydrated (this makes blood draws easier and results more accurate)
• Schedule morning appointments when possible (especially for hormone testing)
• Continue taking prescribed medications unless directed otherwise by your doctor
• Avoid seafood for 48 hours before testing (especially important for heavy metals testing)
• Consider pausing biotin supplements 72 hours before testing, as it can affect certain results

Your Connected Health membership includes a comprehensive annual lab assessment (116 biomarkers) to establish your baseline and track your progress over time. This annual testing schedule provides us with the detailed information needed to create your personalized health plan and measure improvements as you implement lifestyle changes.

For members who want more frequent monitoring, additional testing options are available at preferred member rates throughout the year. Many members find that the annual comprehensive assessment, combined with our regular health check–ins and symptom tracking, provides an effective framework for sustainable health improvement.

After completing your lab tests, you can expect to receive your results within 2–3 weeks. Our clinical team will then review your complete results and provide personalized guidance based on Dr. Hartman’s Triangle of Health™ framework. This clinical review typically takes an additional week after all your results are received. You’ll be notified by email and in your Connected Health dashboard when your results and personalized plan are ready.

Scheduling your lab tests is simple! After joining Connected Health:

1. You’ll receive an email with a link to schedule your appointments
2. Select your preferred Quest Diagnostics location
3. Choose a convenient date and time
4. Receive a confirmation email with preparation instructions
5. Arrive at your appointment with your ID

Our member support team is available if you need assistance with scheduling or rescheduling.

Your Connected Health comprehensive testing includes 116 biomarkers across key health areas:

• Complete blood count and metabolic panels
• Comprehensive thyroid function
• Hormonal balance indicators
• Inflammatory markers
• Nutritional status (vitamins, minerals, fatty acids)
• Cardiovascular health markers (including advanced lipid testing)
• Blood sugar regulation
• Digestive health indicators
• Heavy metals screening
• Stress response markers

This multi–system approach allows us to identify patterns and connections that might be missed with more limited testing.

Connected Health operates outside the insurance system to provide you with comprehensive testing regardless of symptoms or diagnostic criteria. Traditional insurance typically only covers testing when specific symptoms or conditions are present, which often means waiting until problems are advanced before getting answers.

Our membership model includes prepaid testing with transparent pricing, eliminating insurance hassles, unexpected bills, and limited test approvals.

We understand that blood draws can be anxiety–producing for many people. Here are some ways we help make the experience more comfortable:

• Being well–hydrated makes veins more accessible and blood draws easier
• Let the phlebotomist know about your concerns—they’re trained to work with anxious patients
• Consider bringing a support person to your appointment
• Simple relaxation techniques like deep breathing can help reduce anxiety
• Consider applying a topical numbing cream before your appointment (consult with your pharmacist)

Remember that Quest phlebotomists are professionals with extensive experience in making blood draws as quick and comfortable as possible.

If you’re currently pregnant, we recommend waiting until after your pregnancy to begin the Connected Health program, as pregnancy naturally alters many biomarkers and would make establishing your baseline difficult.

For nursing mothers, you can participate in the program, but we adjust our interpretation of certain biomarkers that may be affected by lactation. Please inform us if you’re breastfeeding so we can properly analyze your results and provide appropriate recommendations.

Continue taking all prescribed medications as directed by your doctor when preparing for lab tests. For most supplements, you can continue your normal routine, with these exceptions:

• Consider pausing biotin (Vitamin B7) 72 hours before testing, as it can affect thyroid and hormone test results
• If you’re testing for nutrient levels of a specific vitamin or mineral that you’re supplementing, we may recommend temporarily pausing that supplement to get a more accurate baseline

Always consult with your prescribing healthcare provider before changing any medication routine.

Your personalized health plan is accessible through your secure Connected Health online dashboard. After your lab results are analyzed and your clinical review is complete, you’ll receive an email notification that your plan is ready. Simply log in to view your:

• Lab result analysis with clear explanations
• Personalized dietary recommendations
• Supplement suggestions based on your specific needs
• Lifestyle modifications prioritized by impact
• Step–by–step implementation timeline

The dashboard organizes everything into manageable six–week action plans, with resources to support each recommendation.

Absolutely! We understand that life gets busy, especially for parents. Your Connected Health plan is designed to be flexible:

• Implementation is broken into priority levels so you can focus on high–impact changes first
• Our AI coach can help scale recommendations up or down based on your current capacity
• The six–week cycles can be extended if you need more time
• You can revisit earlier modules and recommendations at any time

Remember, consistent small steps often lead to better long–term results than sporadic major changes. We emphasize progress over perfection.

Progress is measured in multiple ways through your Connected Health journey:

1. Subjective improvements: Many members report noticeable changes in energy, sleep quality, and digestive function within the first six weeks
2. Tracking tools: Our dashboard includes symptom trackers and progress journals to document changes
3. Follow–up testing: Your 6–month lab reassessment provides objective data on how your biomarkers are improving
4. Health assessment scores: Regular reassessments show improvements across different body systems

We focus on both how you feel and objective measurements to create a complete picture of your progress.

Your Connected Health plan is customized to work with your existing dietary needs and preferences. During onboarding, you’ll complete a detailed food questionnaire where you can indicate:

• Food allergies or sensitivities
• Religious or ethical dietary restrictions
• Personal preferences and aversions
• Cooking capacity and family considerations

Our nutritional recommendations are then tailored to work within these parameters while still addressing your specific health needs. Our extensive recipe library allows you to filter for multiple dietary restrictions without sacrificing nutrition or flavor.

Connected Health is uniquely designed with families in mind:

• Meal plans include options that work for the whole family while supporting your specific needs
• Our “Family–Friendly” filter helps you find recipes that even picky eaters will enjoy
• Implementation guides include tips for getting partners and children on board
• Our community forum connects you with other parents navigating similar challenges

While your specific supplementation and some aspects of your plan will be personalized to you, the core dietary and lifestyle principles benefit everyone in your household.

Connected Health provides multiple layers of support:

• AI Health Coach: Available 24/7 to answer common questions and provide guidance
• Resource Library: Comprehensive guides and tutorials on implementing each aspect of your plan
• Community Forum: Connect with fellow members for peer support and shared experiences
• Support Desk: Technical assistance and membership questions via email with 24–hour response time
• Monthly Group Q&A: Join Dr. Hartman and our clinical team for live question–and–answer sessions
• Email Support: Submit questions to our clinical team for personalized guidance

For members on premium tiers, additional one–on–one support options are available.

The Connected Health platform is accessible via:

• Web browser on any computer or tablet
• iOS mobile app
• Android mobile app

After you join, you’ll receive login credentials and simple instructions for setting up your account. Your dashboard syncs across all devices, allowing you to check in whenever and wherever is most convenient.

Absolutely. Connected Health implements hospital–grade security measures to protect your personal and health information:

• HIPAA–compliant data storage and transmission
• End–to–end encryption of all personal data
• Secure authentication processes
• Regular security audits and updates
• Strict internal access controls

We never sell or share your personal health information with third parties. You maintain complete control over your data, including the ability to download or delete it at any time.

Yes, and we encourage it! Connected Health makes it easy to collaborate with your healthcare providers:

• Export a comprehensive PDF of your lab results with clinical interpretation
• Generate a doctor summary report highlighting key findings
• Share specific metrics or trends that you want to discuss

Many members find that bringing their Connected Health insights to medical appointments leads to more productive conversations with their healthcare providers.

The Connected Health platform works with:

• Web browsers: Chrome, Safari, Firefox, and Edge (current and previous major versions)
• Mobile devices: iOS 13+ and Android 10+
• Tablets: iPadOS 13+ and Android 10+

For the best experience, we recommend using the most current version of your preferred browser or operating system.

We offer multiple resources to help you navigate the Connected Health platform:

• Interactive tutorials when you first log in
• Video walkthroughs of key features
• Detailed help documentation with screenshots
• Live chat technical support during business hours
• Email support with 24–hour response time

Our goal is to make the technology fade into the background so you can focus on your health journey.

Connected Health offers three flexible membership tiers to fit different needs and budgets:

• Pragmatic Plan - Our essential package includes 88 biomarkers and core support resources
• Pro Plan - Our most popular option with 116 biomarkers and enhanced support features
• Premium Plan - Our comprehensive option with 116 biomarkers, six-month follow-up panel, and premium support resources

We offer both monthly and annual payment options, with savings of up to 10% when you choose annual billing. For current pricing and detailed plan comparisons, please visit our Pricing Page.

All plans include our 30-day satisfaction guarantee – if you're not completely satisfied in your first 30 days, we'll provide a full refund (minus lab costs).

Your Connected Health membership includes a comprehensive package designed to support your complete health transformation:

Labs

• Annual lab testing with either 88 or 116 biomarkers (depending on your plan)
• Optional add-on labs available at member-preferred pricing
• Premium plan includes six-month follow-up panel

Health Plan

• Body Systems Assessment to identify your priority areas
• Personalized Action Plan updated regularly
• Custom Nutrition Protocol based on your specific needs

Resources

• Meal planning tools and recipes
• Discounted supplement recommendations
• Digital Resource Library with implementation guides
• Community forum for peer support
• AI Coach for daily guidance (Pro and Premium plans)
• Monthly group Q&A sessions

Everything is designed to work together as an integrated system, supporting sustainable health transformation. Visit our What's Included page for a complete breakdown of features by plan.

We believe in making cancellation straightforward:

• Annual memberships can be canceled within 30 days for a full refund minus lab costs.
• After 30 days, annual memberships are non–refundable but remain active until the end of your term.
• Monthly memberships can be canceled at any time and will not renew after your current month

You can manage your membership status directly through your dashboard or by contacting our support team.

Connected Health employs comprehensive security measures to safeguard your personal health information:

• HIPAA–compliant data storage and handling procedures
• 256–bit encryption for all data transmission
• Secure, encrypted databases with regular security audits
• Multi–factor authentication for account access
• Strict internal access controls (only authorized clinical team members can access your health data)
• Regular security assessments and updates

Your privacy is paramount—we treat your health information with the same level of protection required in clinical settings.

Access to your health information is strictly limited to:

• You (through your secure dashboard)
• The clinical team members directly involved in reviewing your lab results and creating your personalized plan
• Required Quest Diagnostics personnel who process your lab samples

We never sell, share, or distribute your personal health information to third parties for marketing or other purposes. You control who sees your information beyond our clinical team.

Yes, you have full control over your data. If you cancel your membership, you can:

• Request a complete export of all your health data and records
• Ask for partial or complete deletion of your personal information from our systems
• Specify which data you’d like to maintain (many former members choose to keep their lab history for future reference)

We comply with all data deletion requests within 30 days, in accordance with health information privacy laws.

To continuously improve our service, we may use anonymized, aggregate data to:

• Refine our clinical algorithms and recommendations
• Better understand patterns in health improvements across our membership
• Identify the most effective intervention strategies for specific health challenges

This analysis only uses de–identified data stripped of all personal information. Your individual health information is never used for these purposes without explicit consent.

Yes, your interactions with our AI health coach are completely private and treated with the same confidentiality as all your health information. These conversations are:

• Encrypted end–to–end
• Accessible only to you and, if needed, our clinical team for support purposes
• Never used for marketing or shared with third parties
• Available for you to download or delete at any time

The AI continuously learns from interactions to better serve you, but this learning process uses anonymized patterns, not your specific private conversations.

The Triangle of Health™ is Dr. Hartman’s proprietary framework developed over 25 years of clinical practice. It recognizes that optimal health depends on the balance and function of three interconnected systems:

1. Gut Health – The foundation of wellness, affecting nutrient absorption, immune function, and even mood regulation
2. Stress Response – How your body manages physical, emotional, and environmental stressors
3. Sleep Quality – The essential recovery period when your body repairs and regenerates

This framework helps us identify which areas need the most support and create targeted, personalized interventions that address root causes rather than just symptoms.

While conventional medicine often treats individual symptoms or organs in isolation, the Triangle of Health™ approach:

• Recognizes the interconnectedness of body systems
• Identifies patterns that connect seemingly unrelated symptoms
• Focuses on root causes rather than symptom suppression
• Prioritizes personalized interventions based on your unique biology
• Emphasizes the body’s innate capacity to heal when properly supported

This integrated approach is especially effective for chronic health issues that haven’t responded well to conventional treatments.

We use multiple assessment tools to identify your priority areas:

1. Comprehensive lab testing – Objectively measures biomarkers related to each area
2. Detailed health assessment – Evaluates symptoms and patterns across body systems
3. Health history analysis – Identifies triggers and patterns over time

These assessments create a complete picture of your current health status, with clear indicators of which Triangle area(s) need immediate attention. Many members find that addressing the highest priority area first creates cascading benefits throughout the entire system.

No, and trying to change everything simultaneously is often counterproductive. Your Connected Health plan will guide you to:

1. Identify your highest priority area based on your lab results and assessment
2. Implement focused interventions for that specific area
3. Create a foundation before moving to secondary priorities
4. Gradually integrate support for all three areas as your capacity increases

This strategic approach prevents overwhelm and sets you up for sustained success.

While everyone’s journey is unique, we typically observe this pattern:

• 1–2 weeks: Initial improvements in energy, sleep quality, or digestive function
• 4–6 weeks: Noticeable reduction in primary symptoms and improved daily function
• 3–6 months: Significant improvement in lab markers and resolution of many chronic issues
• 6–12 months: Establishment of new baselines and health stability

The timeline varies based on your starting point, consistency with the program, and individual biology. We find that members who fully engage with their personalized plan see the most dramatic improvements.

Healthcare providers can easily refer patients to Connected Health through our Professional Referral Program:

1. Register as a referring provider on our website
2. Receive your custom referral link and materials
3. Share the link with patients who would benefit from our program
4. Track referral status through your provider dashboard

Your patients will receive priority onboarding and, with their permission, we can keep you updated on their progress and lab results.

Connected Health is designed to work alongside traditional medical care:

• We provide the in–depth nutritional and lifestyle support that time–constrained medical practices often can’t deliver
• Our comprehensive testing helps identify patterns and imbalances that might otherwise be missed
• Members learn self–advocacy and how to better communicate with their healthcare providers
• The program addresses foundational health factors that can improve responses to conventional treatments

Many healthcare providers report that their patients enrolled in Connected Health show better compliance, faster progress, and improved overall outcomes.

We offer several resources for healthcare providers interested in our approach:

• Professional workshops on the Triangle of Health™ framework
• Continuing education opportunities with Dr. Hartman
• Implementation guides for clinical settings
• Licensing options for larger practices

Contact our Professional Development team to learn more about bringing these resources to your practice.

Absolutely! We offer family membership options that provide:

• Comprehensive testing for both adults in the household
• Individual health plans tailored to each person’s needs
• Shared access to resources and meal planning tools
• Discounted rate compared to two individual memberships

Many couples find that pursuing health improvement together leads to better outcomes and makes implementation significantly easier.

While our primary focus is on adult health optimization, we provide substantial resources for improving family health:

• Family–friendly meal plans and recipes
• Guidance on helping children develop healthy habits
• Resources for addressing common childhood health concerns
• Strategies for managing picky eating and food sensitivities

For children with specific health challenges, we recommend working with a pediatric specialist while using our family resources as complementary support.

Connected Health is designed to work with busy, mobile lifestyles:

• Lab testing can be scheduled at any Quest location nationwide
• Digital resources are accessible anywhere with an internet connection
• Implementation strategies include travel–friendly options
• The AI coach can adapt recommendations during travel periods
• Meal plans include restaurant and on–the–go options

Many of our members are frequent travelers who successfully implement their health plans despite irregular schedules.

While Connected Health is not designed to diagnose or treat specific medical conditions, our comprehensive approach often supports improvement across various health challenges:

• Our focus on root causes frequently addresses factors contributing to chronic conditions
• Optimizing nutrition and reducing inflammation benefits most health situations
• Improving gut health, stress response, and sleep creates a foundation for overall healing
• Lab testing often identifies contributory factors that haven’t been previously addressed

Members with existing diagnoses should continue working with their medical providers while using Connected Health as complementary support.

The simplest way to begin your Connected Health journey is:

1. Join through our website
2. Schedule your baseline lab testing
3. Complete your comprehensive health assessment
4. Begin the Connected Cleanse or REAL Food Journey while awaiting your results
5. Receive your personalized health plan
6. Implement your plan with our ongoing support

Our onboarding team will guide you through each step of the process, ensuring you have everything you need to start successfully.